The following conditions apply to all items from The Silver Charms Store:
- We will give a full refund or exchange if any of the items are damaged on receipt or if you are not 100% satisfied with the quality. Please log a return within 48 hours after you received your items via email – email@example.com. We will cover the return and replacement shipping cost.
- If you selected the wrong item or size the return and replacement shipping cost will be for your account. You can combine your replacement with a new order and we will only bill you for the return shipping cost. Please notify us that you intend to return an item within 7 days after you received your order.
- We will give a full refund, exchange or gift voucher if any of the items have any quality issues within the first 7 days. We will cover the return and replacement shipping cost.
- We will replace your item for the same item or gift voucher if the item is discontinued for any quality issues within the first 30 days. Please log a return within 30 days after you received your items. We will cover the return and replacement shipping cost.
- Any quality issues after 30 days will be handled on a case by case basis. If we do accept your request you will be responsible for the return and replacement shipping cost.
We will contact you as soon as possible to arrange for the return of the items to us. Please note that the items must be unused and in the original packaging, except for quality issues.
We reserve the right to amend the warranty at any time without prior notification.
All items shipped within South Africa are inspected prior to delivery. However, mishaps do occur and we apologise if this happens.
Please CONTACT US and attach clear photos of the items that your have an issue with.
- Please follow the instructions that are provided by our customer service team.
- Returns will be processed within 3 business days of receipt of your item(s).
- You will receive an email notification once your return is processed.
- Please note that payment processing is beyond our control and it may take up to 7-10 additional business days for the funds to be credited to your account used during checkout.
Returns must be received within 14 days. If more than 14 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The cost incurred to have it returned to us will be for your account.
Unfortunately, for hygiene reasons, earrings are exempt from being returned unless they are defective as well as chains. Chains, by nature, are extremely delicate and need to be handled with great care by the wearer.
There are certain situations where only partial refunds are granted: (if applicable)
- Any item not in its original condition, is damaged, or missing any parts for reasons not due to our error.
- Any item that is returned as it is the incorrect size, unsuitable or an unwanted gift. We will charge a 30% restocking fee and the return shipping is your the customer’s account.
E-mail us as soon as possible within the allowed returns period, to arrange for the return / exchange process.
Refunds (if applicable)
Once your return is received and inspected, we shall send you an email to notify you that we have received your returned item and the amount of your refund.
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 working days.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. The only time this will not apply is in the event of defective products.
Once your order has been submitted we will immediately begin processing your items for dispatch.
If you would like to cancel your purchase, your order is subject to a 30% handling fee.