Our store runs off Woocommerce and is hosted in South Africa behind a secure firewall. We have FULL Secure Socket Layer (SSL) protection on our site.
Your data is stored according to POPI and GDPR requirements and this information is deleted if you do not log in within 3 months of your last visit.
We only use your data for purposes of processing your order or, if you’ve signed up for our newsletter, for purposes of informing you of new items, specials and discounts.
We will NEVER share or divulge any contact information.
NO payment information is stored on our servers at all as all payments are administered by reputable and secure payment gateways. (South Africa – Payfast, Stripe and EFT, International orders – Paypal and Stripe).
South African customers:
We have partnered with PAYFAST (one of South Africa’s leading payment processors) to provide a secure payment gateway for credit, debit and cheque card purchases as well as Instant EFT, Mobicred, Masterpass, Zapper and S-Code payments (pay using cash, debit or credit card at over 6,000 payment retail outlets across South Africa). We also accept credit card payments through the STRIPE gateway. If you prefer to do direct EFT from your own banking app, then this is also available.
We have selected PAYPAL and STRIPE as the most convenient payment processors for international orders.
You will automatically receive a PDF invoice for your purchase once your tracking number is sent to you.
Should your require an invoice prior to this, please contact us at firstname.lastname@example.org and we will be very happy to assist.
We have had instances or emails not sending immediately or being lost in spam or trash. Please allow up to 12 hours if you didn’t receive an order confirmation e-mail. However if you are concerned as to the status of your order, please feel free to contact us at email@example.com
Sometime the payment systems take a while to update. You do not have to worry in this time that your payment is lost, it will update. Please do not resend or re-attempt the payment.
Please allow for the maximum delivery time before notifying us that you have not received your order. This is espcially applicable to international orders.
You can check on your order’s progress via the tracking link provided. However, should your parcel’s progress not be updated and the shipping period has expired, please feel free to contact us at firstname.lastname@example.org and we will investigate this on your behalf.
All South African shipments are sent via overnight express and if you do not receive your order the following business day, please let us know.
Please note that we are experiencing delays in shipping due to the Covid-19 pandemic and it may be that it has simply been delayed due to these circumstances.